JOB SPECIFICATIONS
- Provide a professional and excellent quality of service to consultants, employers, and members.
- Provide consulting advice to clients telephonically, electronically, and face-to-face.
- Ensure customer service is always of the highest standard so that clients have a positive encounter and experience with Thaba Bosiu Risk Solutions.
- The company standards must be maintained at all times to retain customers.
JOB RESPONSIBILITIES
- Build relationships with clients and medical schemes.
- Act as the interface between the member/client and the medical scheme. Keep the channels of communication open.
- Provide factual information or advice about medical schemes, relevant legislation, and individual scheme protocols.
- Liaise with medical schemes and other external parties when necessary and communicate accurately and in detail with clients daily, formal and informal, where required.
- Remain client-focused at all times, ensuring that you are results and solution-focused and follow through timeously as per set turnaround times
COMPLIANCE WITH INTERNAL PROCESSES
- Daily distribution of queries to maintain service levels and turnaround times.
- Ensure correct procedures and protocols are followed when submitting applications to medical schemes.
- Check the status of membership applications and amendments and follow up until membership numbers/packs are received and distributed timeously.
- Follow up on queries and resolve escalated problems of clients (internal/ external) in adherence to the agreed turnaround times (as per the service unit manual).
- Provide feedback to the clients regarding queries or applications.
- Manage the entire workflow process —by checking daily statistics to see that the workload has been distributed equally and by pulling reports to see that people are up to date with checking their queries.
SKILLS AND COMPETENCIES
Minimum Requirements
Formal Qualifications
- Bachelor’s degree in Health Care or Business Management
Experience
- At least three years of experience in the Healthcare Industry
- Healthcare Industry Knowledge
APPLICATION PROCEDURE
- Interested candidates should email their applications to info@thaba-bosiu.co.ls on or before Friday, 06 April 2024
Protecting their ventures is equally essential for entrepreneurs and business owners in Lesotho. Business insurance provides a safety net for unforeseen circumstances that could otherwise jeopardise a business’s stability and continuity.
Likewise, insurance companies in Lesotho and brokers encourage all business owners to assess their business risks and take the necessary insurance cover, such as the ones mentioned below.